1. Purpose of this Privacy Policy
This Privacy Policy explains how ANCHOR MULTILINK PTE LTD may collect, use, disclose, store, and protect personal data when visitors use multilinkpte.com, contact the office, submit an enquiry, arrange a consultation, or communicate with us about general insurance services in Singapore.
The policy is intended to provide a clear website-level notice. It should be read together with any separate consent forms, policy documents, insurer notices, or engagement communications that may apply to a particular client matter.
2. Who this policy applies to
This policy applies to website visitors, prospective clients, existing clients, authorised representatives, suppliers, service providers, and any person who communicates with ANCHOR MULTILINK PTE LTD through the website, email, phone, or other business channels.
Where a visitor provides personal data about another person, the visitor should ensure that they are authorised to do so and that the individual understands how the information may be handled for the relevant enquiry or service request.
3. Personal data we may collect
We may collect names, phone numbers, email addresses, enquiry details, appointment preferences, business contact information, insurance interests, policy-related information voluntarily provided by the visitor, claim-related information, and correspondence sent by email, phone, website form, or in person.
Depending on the nature of the enquiry, visitors may choose to provide additional information about their household, occupation, business activities, existing policies, renewal dates, risk profile, or practical concerns. Visitors should avoid sending sensitive documents unless requested through an appropriate channel.
4. Technical and website information
When visitors access multilinkpte.com, basic technical information may be processed automatically, such as device type, browser type, approximate usage timestamps, pages viewed, and cookie or local storage preferences. This information helps maintain website reliability and improve the visitor experience.
Technical information is generally used in aggregated or limited operational form. It is not intended to identify visitors unless combined with information voluntarily submitted through a contact form or direct communication.
5. How information is used
Personal data may be used to respond to enquiries, arrange consultations, review information provided by clients, prepare for policy or claims discussions, maintain business records, manage service quality, improve website reliability, prevent misuse, and comply with applicable Singapore legal or regulatory obligations.
We may also use contact information to follow up on a request, clarify incomplete information, provide administrative updates, or send service-related communications connected to an enquiry or client relationship.
6. Disclosure and service providers
Information may be shared when reasonably necessary with authorised personnel, insurers, intermediaries, claims administrators, technology providers, professional advisers, or public authorities where required by law. We do not sell personal data to third parties.
Where external service providers support website hosting, communications, administration, or records management, we expect them to handle information only for the relevant service purpose and with reasonable confidentiality and security measures.
7. Accuracy of information
Visitors and clients are responsible for providing accurate, complete, and current information. Inaccurate or incomplete information may affect the quality of a response, the ability to assess insurance options, or the handling of policy and claims matters.
Where information changes, clients should contact ANCHOR MULTILINK PTE LTD at support@multilinkpte.com so that relevant business records can be reviewed or updated where appropriate.
8. Retention and security
We retain information only for as long as reasonably necessary for the purpose collected, client servicing, record-keeping, legal requirements, audit needs, dispute management, or legitimate business administration.
Reasonable administrative, organisational, and technical safeguards are used to reduce the risk of unauthorised access, misuse, alteration, disclosure, or loss. No online transmission or storage method can be guaranteed to be completely secure, but we take practical steps appropriate to the nature of the information.
9. Access and correction
Individuals may request access to, or correction of, personal data held by contacting support@multilinkpte.com. We may need to verify identity and clarify the scope of a request before acting on it.
Requests may be subject to limitations permitted by law, including where disclosure would affect another individual, reveal confidential commercial information, or be disproportionate to the nature of the request.
10. Withdrawal of consent
Where processing is based on consent, individuals may contact us to withdraw consent for future use of their personal data. Withdrawal may affect our ability to continue responding to an enquiry or providing requested services.
Withdrawal will not affect processing already carried out before the request, or processing that remains necessary for legal, regulatory, record-keeping, or dispute-management reasons.
11. International transfers
If information is processed or stored outside Singapore by a service provider, we take reasonable steps to ensure that the information remains protected in a manner consistent with applicable obligations.
Such transfers may occur where cloud hosting, email systems, security tools, or administrative platforms are operated from locations outside Singapore.
12. Links to third-party websites
multilinkpte.com may contain links or references to third-party websites, insurers, platforms, or resources. ANCHOR MULTILINK PTE LTD is not responsible for the privacy practices, security, or content of those external websites.
Visitors should review the privacy notices of third-party websites before submitting information to them.
13. Contact and updates
Privacy questions, access requests, correction requests, or notices can be sent to ANCHOR MULTILINK PTE LTD at 6001 BEACH ROAD, 16-01A GOLDEN MILE TOWER, Singapore 199589, by email at support@multilinkpte.com, or by phone at +65 80855392.
This Privacy Policy may be updated from time to time. The current version is published on multilinkpte.com and applies from the date it appears on the website.